Delete your account
For the Hearitage app (Android) · app name on Google Play: Hearitage
The short version
- An account is optional. The whole guide works as a guest, without one.
- Delete it any time in the app: Settings → Account → Delete account.
- Can’t use the app? Email us and we’ll delete it for you.
Delete it in the app
- Open Hearitage and tap the Settings icon on the map.
- Tap Account.
- Tap Delete account, enter your password to confirm, and tap Delete account again.
Your account is deleted immediately and you are signed out. The app keeps working as a guest.
Request deletion by email
If you no longer have the app or can’t sign in, email REPLACE_WITH_DELETION_CONTACT_EMAIL from the address registered to your account, with the subject “Delete my Hearitage account”. Include your username if you remember it. We may ask you to confirm the request from that address, and we will delete the account within 30 days.
What gets deleted
Deleting your account permanently removes from our server:
- your email address and username,
- your password (we store it only in hashed form),
- any pending password-reset codes.
We keep nothing tied to your account after deletion. Nothing is held back for a retention period, and accounts are never included in our content backups.
What stays
Your progress (the places you have heard, discovered hidden gems, downloaded languages and settings) is stored only on your phone, not in your account, so deleting the account does not remove it. To remove that too, uninstall the app or clear its data in your phone’s settings.
Anonymous listening statistics are tied to a random app ID, never to your account, so they are not affected. See the privacy policy for details.